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Frequently Asked Questions (FAQs)
Find quick answers to common questions regarding commercial catering equipment orders, UK freight shipping, PayPal & COD payments, and warranties.
1. Products & Commercial Equipment
Q1: Are your catering products suitable for heavy commercial use?
Yes. All machinery and catering equipment supplied by INFINITE CATERING EQUIPMENT LIMITED are engineered for commercial and industrial standards, fully suited for restaurants, commercial kitchens, bakeries, and catering venues.
Q2: Do your products come with a warranty?
Every commercial machine purchased from our store comes with a standard 1-Year Commercial Parts & Labor Warranty.
2. Shipping & Freight Logistics
Q3: Where are your orders shipped from?
All items are dispatched directly from our primary UK warehouse facility located at 128 Hydepark St, Glasgow G3 8BW, Scotland.
Q4: How long does dispatch and delivery take within the UK?
Standard processing takes 1 to 2 business days (cut-off 2:00 PM GMT). UK Mainland transit typically takes a further 3 to 5 business days — a total estimated delivery time of 4 to 7 business days. Tracking details are provided via email upon dispatch. Shipping is free across UK mainland.
Q5: How are heavy pallet items delivered?
Large commercial equipment (over 30 kg) is shipped via insured freight carriers on kerbside delivery pallets. Drivers will unload the pallet to the nearest accessible ground-level curb at your commercial premises.
Q5b: Do you deliver outside UK mainland?
Yes — deliveries to Northern Ireland, the Scottish Highlands, the Channel Islands, and other offshore areas may take an additional 1–2 business days and include a small freight surcharge calculated at checkout.
3. Payment Methods (PayPal & COD)
Q6: Can I pay securely online via PayPal?
Yes. We support instant checkout via PayPal Express. You can pay using your PayPal balance, linked bank account, or a debit/credit card through PayPal's own secure gateway — with full PayPal Buyer Protection on every order.
Q7: How does Cash on Delivery (COD) work for commercial orders?
For eligible orders across the UK mainland, you can select Cash on Delivery at checkout. Our logistics team will call or email you to confirm the delivery window. Payment is made directly to the freight carrier upon driver arrival.
Q8: Are there any hidden transaction fees or taxes?
No. All prices listed on our website are transparent in British Pounds (GBP - £). Applicable taxes and shipping costs are calculated clearly at checkout prior to final payment.
4. Returns, Damages & Legal Support
Q9: What should I do if my equipment arrives damaged?
Please inspect all freight pallets upon arrival before signing the carrier delivery note. If any damage is noticed, mark "Damaged" on the delivery receipt and contact our support team within 48 hours at support@infinitecateringe-quipment.com.
Q10: What is your return policy?
We offer a 30-day return window for unused commercial equipment in its original packaging, with free returns and no restocking fee. Please refer to our Return & Refund Policy page or contact our team to initiate a return authorization.
Still Have Questions? Contact Our Support Team
Our customer service team in Glasgow is available to assist you with equipment selection, custom invoicing, or order status.