1. 30-Day Money-Back Guarantee

We provide a 30-day return policy for all our commercial catering equipment. You have up to 30 calendar days from the actual delivery date to inspect your order and request a return or exchange.

2. Eligibility Criteria for Returns

To qualify for a valid return, the following standards must be met:

• The item must be clean, complete, and in its original operational condition.
• Must include all supplied commercial fittings, manuals, cables, and original packaging.
• Proof of purchase (Order ID or sales receipt) is required.

3. Return Shipping Costs & Fees

We ensure absolute transparency on all commercial returns:

• Restocking Fee: £0 (No restocking or processing fees).
• Return Shipping Cost: Free (£0 cost). INFINITE CATERING EQUIPMENT LIMITED covers and arranges return freight for eligible items.

4. Accepted Payment Methods & Refund Processing

We keep checkout simple with two secure payment options:

• PayPal & PayPal Express: Fast, secure online checkout with full PayPal Buyer Protection.
• Cash on Delivery (COD): Available for eligible commercial deliveries across UK mainland, verified by phone or email prior to dispatch.

Refunds for returned items are credited back to your original PayPal account, or paid out via confirmed COD refund method, within 5 to 7 business days following warehouse inspection.

5. 1-Year Commercial Warranty Policy

All equipment supplied by INFINITE CATERING EQUIPMENT LIMITED includes a 1-Year Commercial Warranty. If your equipment experiences operational faults within 12 months, our technical team will arrange repair, replacement components, or total unit replacement.

6. Damaged, Defective, or Incorrect Items

Please inspect all freight pallets immediately upon arrival. If an item arrives with transit damage or mechanical defects, mark it on the carrier bill of lading and report it to our customer support within 48 hours with photographic proof, for an immediate free replacement or repair dispatch.

7. How to Request a Return (Step-by-Step)

1. Contact our support team at support@infinitecateringe-quipment.com or call +44 7474 440990.
2. Provide your Order ID and photos/videos detailing the reason for return.
3. Our team will issue a Return Authorization (RMA) and schedule a freight collection directly from your business address.

8. Refund Inspection & Payout Timing

Once your returned equipment is received at our Glasgow facility (128 Hydepark St, Glasgow G3 8BW), our technical staff will complete an inspection, and approved refunds are processed within 5 to 7 business days in total.