1. Overview & Information We Collect

When you browse or place an order for commercial catering equipment with INFINITE CATERING EQUIPMENT LIMITED, we gather necessary transaction information to process and fulfill your order:

• Personal Identifiers: Name, business name, and job title.
• Contact Details: Commercial delivery address, billing address, phone number, and email address.
• Order & Billing Data: Products purchased, freight requirements, and payment method used.
• Technical Data: IP address, browser information, and interaction logs captured via standard store cookies.

2. How We Use Your Information

Your business data is strictly utilized for core operational and legal purposes:

• Processing, dispatching, and managing commercial freight shipments across the United Kingdom.
• Executing payment settlements for orders paid via Cash on Delivery (COD) or PayPal.
• Handling customer inquiries, 1-Year Commercial Warranty claims, and technical support.
• Fulfilling statutory UK accounting, tax, and reporting obligations.

3. Payment Data Security & Processing

We only accept two payment methods, both handled securely:

• PayPal & PayPal Express: All online payments are processed through PayPal's encrypted gateway with full Buyer Protection. We never see or store your full PayPal login credentials or card details.
• Cash on Delivery (COD): Order verification details are handled securely to coordinate freight delivery and funds collection at the point of delivery.

4. Data Sharing & Third-Party Service Providers

We never sell, rent, or trade your personal or business data. Information is shared strictly with trusted third parties required to complete your service:

• Logistics & Freight Partners: Commercial couriers responsible for dispatching and delivering equipment to your location.
• Payment Processor: PayPal, for validating and processing online payments.
• Legal & Regulatory Bodies: Only when strictly mandated by UK legislation or regulatory authorities.

5. Data Retention

We retain order, invoice, and customer records for as long as needed to fulfil the purchase, honour the 1-Year Commercial Warranty, and meet UK statutory accounting and tax obligations — generally up to 6 years from the end of the relevant tax year, after which records are securely deleted or anonymised.

6. Cookies & Tracking Technologies

Our storefront uses essential cookies to ensure basic website functionality, retain cart items, and provide a seamless navigation experience. Where any non-essential cookies (such as analytics or advertising) are used, they only run with your consent. You can manage or withdraw cookie preferences at any time via your browser settings or our cookie consent tool.

7. Your Data Protection Rights (UK GDPR)

Under UK Data Protection law, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete details.
• Right to Erasure: Request deletion of your personal data, subject to legal accounting requirements.
• Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: Request your data in a structured, commonly used format.
• Right to Object: Object to certain types of processing, such as direct marketing.
• Right to Complain: You may lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

To exercise any of these rights, contact us using the details below.